Position Overview & Specifications

Overview

Operations

Full Time

Closes 08/06/23

Stoke-on-Trent

Full Time

Closes 08/06/23

Who we are looking for

A Sports Support Advisor, where sport and communication is at the heart of their job.

This position is perfect for individuals who know exactly what is happening in the world of sport. Whether you have a passion for football, cricket, horseracing, tennis or golf, all of these and many others are involved in a typical working day.

Being an excellent communicator is vital for this position, as you need to respond to important information, analyse critical data and present your findings to our customer facing teams.

Although a passion for sport and our industry is desirable, a comprehensive training plan is provided to support the successful applicants.

The sporting calendar is always full of exciting events and this position is offered on a permanent full time basis working any five days from seven, between the hours of 07:00-23:00.

The starting salary for this position is competitive, increasing to £24,960 per annum upon successful completion of training

We also offer a generous bonus scheme and many other benefits for the successful applicants.

Preferred skills and experience Good interpersonal skills, with ability to communicate efficiently. Excellent organisation, prioritisation and planning skills. Ability to work effectively as part of a team, as well as using your own initiative. Good analytical skills with a methodical and detailed approach to work. Knowledge and passion in relation to sports and our industry. Ability to work in a fast-paced environment.

Main Responsibilities Creating and documenting sport headlines on the internal system. Investigating and responding to internal sports queries. Providing effective support to all customer facing teams. Reviewing account issues following settlement corrections. Using sound judgement to propose solutions. Supporting internal teams in a positive, accurate and knowledgeable manner.

Want to become part of the team? The benefits of working with us

Bonus Schemes

Recognition for your performance and hard work.

Company Pension

Preparing you for later life with a top pension.

Employee Assistance Programme

Supporting the wellbeing of you and your family.

Stoke-on-Trent

We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

Our location

Historically, the area found its fortune creating world renowned pottery.
We benefit from great transport links due to our central location.
The bet365 Stadium is home to Stoke City football club.
Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

What we get up to

Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.