Position Overview & Specifications

Ensure team are fully conversant with facilities, service and special promotions offered by the hotel and pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
Ensure team provides an effective, efficient service at all times to standards in line with company procedures
Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
Ensure team are aware of hotel availability and use every opportunity to maximise room sales
Develop team to anticipate guests needs, be aware of all written and spoken requests and carry these out in a courteous helpful manner
Be fully conversant and able to operate the hotel front office system and train team to do same
Ensure all reception duties are carried out to a high standard in accordance with hotel and company procedures
Display a proactive and innovative approach to skills development and standards enhancement with your team carry out appraisals in line with Company policy
Establish and maintain strict security procedures within your department and highlight any potential risks
Ensure that quarterly targets set by your General Manager are adhered to ensuring all database sheets are up to date.
Ensure that the handover procedures are followed in the transferring of all relevant information on a daily basis.
Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and company procedures
Ensure security of any safety deposit, guest property and lost property in accordance with hotel procedures
Monitor stock control, cash control and cost control
Effectively administer and plan rotas, timesheets, lieu time and holidays in line with business needs and wage cost
Supervise, support and motivate reception personnel in order to achieve high standards and the department and hotel goals
Be actively involved in executing revenue strategies and sales initiatives by being an integral member of the hotel revenue team
Complete any reasonable duties at the request of General Manager
Take part in any training and development activities as required
Assist with the induction and training of new team members and other new members of staff as appropriate
Inspect front and back of reception for cleanliness
Adhere to Company image standards and ensure team fully comply with these
Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
Take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standard of service in the hotel
Ensure total confidentiality is observed in the execution of your duties