Position Overview & Specifications

Technical Administrator

Bernard Matthews Derby - DE23

Monday - Friday: 8.00am - 4.30pm // £12.90phr

Key responsibilities:

Manage customer complaints and response to the customers/suppliers
Micro and nutritional analysis – trend out of spec results, review nutritional claims on pack to ensure criteria are met
Complete customer reports and scorecard to ensure they are submitted on time
Complete board and group reports / slides
Doc Control - Maintain, edit, add, delete etc. for all Master Records, Master Procedures and Policies
Calibration Matrix - Ensure all equipment in use is calibrated
Ensure internal documentation is issued to all departments
Water Tacker - Maintain results log, swab plan & Communicate fails, issue investigation reports
External Panel Results & Communicate fails, add corrective action to customer portal (IRIS)
Product Surveillance & Communicate fails, obtain results, add details to customer portals
Transfer sales by product for all retailers in to Customer Complaints Weekly Tracker spreadsheet - to generate CPMU figures
Requesting FB back For Customer Complaints
Flash Labels Chase and request information from customer account managers Communicate out every Friday for following week - Sunday production
Support the team during audits and traceability exercises
Support the team and cover technical tasks as required
Carryout general admin task as and when required by the team

Job Type: Full-time

Salary: £12.90 per hour

Benefits: