Position Overview & Specifications
BOUNCE is recruiting
Description
"State of Play is a highly innovative creator and operator of technology enabled experiential leisure concepts. For nearly a decade since launching its first concept, Bounce, in London in 2012 the State of Play team has gone on to create, launch and operate several more industry leading experiential concepts in both the UK and the US.
The engaging nature of the gameplay created from taking long established and much-loved activities and reimagining them combined with the venues themselves creates truly playful and memorable social environments, and this can be seen in both our Bounce venues and Hijingo. Curating a state of play for our guests is at the very core of our DNA and what our amazing teams are striving to deliver every day."
Job Title: Assistant General Manager
Reports to: General Manager
As an Assistant General Manager, you will support the GM in leadership and direction for the team, recruit and train new hires, drive development of the team in all departments, and provide a safe and welcoming workplace while meeting and exceeding hospitality quality and venue KPIs. We're seeking an energetic and self-motivated individual with plenty of initiative and a friendly, positive attitude, who is obsessed with hospitality standards, the guest experience, and developing a high-quality team to deliver results. The Assistant General Manager takes full responsibility for the health and safety of guests and team while inside and leaving the venue and is open and honest with all team members.
Key responsibilities
- Support the General Manager with leadership and giving direction to the team
- Deputise in leading the venue in GM's absence
- Recruit and train new hires
- Drive development of the team in all departments
- Provide a safe and welcoming workplace
- Ensure that hospitality quality and venue KPIs are met and exceeded
What we are looking for
A Bounce Assistant General Manager
- Has experience in bringing together large-sized teams in high-volume, high-quality venues
- Is a playful, energetic individual who creates positive energy in any room they're in
- Is obsessed with hospitality standards, the guest experience, and developing a high-quality team to deliver results
- Takes full responsibility for the health and safety of guests and team members both inside and outside the venue
- Is open and honest with all members of the team, establishing themselves as a trusted leader in the business
- Is confident and self-motivated with a can-do attitude, able to work both independently and as part of a team
Our Leadership Principles
At State of Play we believe everyone can be a leader; whether that's leader or 1, 2, 100 or simply leading yourself forward we have identified the principles that we believe all of our Team should try to demonstrate.
Listen to the Customer both external customers and internal customers
Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring.
Test and Learn, by elevating, educating, and developing through continued training and learning.
Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame.
Show Urgency, get things done quickly and accurately.
Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work.
Be both Independently Minded and a Team Player, by communicating issues and viewpoints to assist in better productivity and teamwork.
Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other.
Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.
What We Offer
- FUN
- DEVELOPMENT
- TEAM ASSISTANCE PROGRAMME
- WAGESTREAM
- SMART HEALTH
- ENHANCED MATERNITY & PATERNITY POLICY
- TEAM DISCOUNT
Details
Salary: £42,000 - £46,000 / Year plus Bonus
Schedule: Full Time
Experience: 2 years of experience
Skills: Team Building / New Openings
By applying you confirm that you have these skills
Location: Upper Ground Floor Turbine Hall Battersea Power Station London SW11 8BZ
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