Position Overview & Specifications

This is one of our core values and the immediate and long term success of the business, relies wholly on each and every person at Banner delivering on this passionately.

The attributes you will need to do this are:

A champion of exceptional customer service with a can-do attitude.
Proven exceptional customer service is a busy, sales-driven environment.
During our seasonal business periods where we see a high volume workload, you will have the ability to stay calm, focused and enthusiastic.
Enjoy and thrive on working in a fast-paced environment, whilst maintaining attention to detail.
Adept at organising and prioritising in a rapidly changing environment.
Having a natural ability and mindset to multi-task with accuracy.

What’s the job

Supporting customers via telephone and e-mail.
Processing customer orders in a timely and accurate manner to achieve our internal and external KPIs.
Receiving and responding to customer enquiries, providing an exceptional level of customer care.
Providing administrative support, including mailbox management, where required including maintaining accurate data, and other general duties as required by the business.
Arranging digitization and sample approval of badges for embroidery, and ensuring the badge database is accurately maintained, and up to date.
Liaising with internal and external embroiderers to ensure customer’s delivery requirements are fulfilled.

What experience are we looking for - desirable but not essential

Experience dealing with customers over the telephone.
Proven Customer Service/ Administration experience.
Experience processing a large volume of customer orders.
Excellent written and verbal communication skills, with internal and external customers.
Office administration.

What are my hours and working days

This is a permanent, 39 hours a week on average, contract. Monday to Friday with no weekend work.

When can I start

Immediately!

What’s our location

You would work out of our Head Office located in Trowbridge with plenty of free parking.

Salary & holidays

Holiday are 33 days including bank holidays.

Unusually for a retail business, we close at Christmas!

Other things you might like to know