Position Overview & Specifications

DHL ENFIELD - OPERATIONS AGENT

FULL TIME

AVTAV are proud to be working in cooperation with DHL a global logistics company proving courier, package delivery and express mail services

Role – DHL Operations Agent
Location – Enfield
Shifts – Mon - Fri
Hours – 3:00pm – 9.30pm
Pay between 08.00am -19.00pm: £11.78 per hour
Pay between 19.00pm – 08.00am: £14.28 per hour
Pay Saturdays: Additional £1 per hour
Pay Sundays: Additional £2 per hour
Pay OT: £17.67

ROLE AND RESPONSIBILITIES

Capturing location and data information of shipments
Invoice checks
Using computer systems with numerous applications to ensure work is completed. (Microsoft applications and DHL internal systems.)
Monitoring of data and data entry
Handling internal and external customer queries delivering excellent customer service
Act as the first point of contact for all internal/external customers. (Phone calls, emails
Responding to problem pieces and ensure redistribution is arranged. Problem solving, communicating with customers

REQUIREMENTS FOR THE ROLE

Excellent customer service skills and professional attitude
Enthusiastic team player with the ability to work independently
Administration skills and computer literate essential
Prior experience would be advantageous, but not essential as full training is available

PACKAGE

Weekly pay every Friday
Break room with full facilities, fridge/microwave etc
Games room
Great team atmosphere
Career growth potential

* SECURITY CHECKS *

As this role is connected to a major UK airport applicants must be willing for Avtav to complete the following process on their behalf in line with Aviation Security Regulations.