Position Overview & Specifications
As the UK’s leading integrated health and safety experts, Arco combine multi-channel distribution of 170,000+ products with specialist training, consultancy, and site services. Arco’s history spans over 100 years, and following the recent appointment of a new CEO, the business is now transitioning to a high-performance culture, driven by the ambition to grow and become even more sustainable into the future.
With a workforce of circa 1,650 employees, Arco will continue to have at the core of its culture, a clear and pervasive set of values creating a diverse, inclusive workforce.
We’re now looking to recruit an exceptional Internal Account Manager that shares our core values; respect for people, hard work and enterprise, excellence in reputation and making the world a safer place for everyone.
About the role
As our Internal Account Manager you will deliver sales and margin performance in line with budgets, through account ownership for a specific cohort of customers. Providing regular and proactive contact, developing relationships, and ultimately growing and retaining customers in line with our strategic initiatives and proposition.
Key responsibilities include:
Achieving sales and profit forecasts in line with business forecasts
Proactively pursue new business opportunities to protect and grow market share.
Making regular and scheduled customer contact to a defined customer base
Managing allocated sales leads with customers in accordance with business process and SLAs
Utilising the pricing tool and market knowledge in order to deliver best possible margin growth
Developing and executing a call cycle plan that enables full customer/contact coverage
Collaborating with regional and sector sales colleagues to deliver the overall Arco sales strategy and gathering and sharing competitor information
Maintaining and updating customer and sales opportunity information accurately through the daily use of CRM
Managing customer accounts in accordance with Arco processes and ways of working
About you
The ideal Internal Account Manager will be/have:
A proven track record of success in delivering sales objectives and experience of virtual selling using telephone and video
The ability to build relationships cross functionally, working with central functions to deliver excellent customer service
Be commercially astute, with an understanding of margin, how it is calculated and its impact on the business
An excellent understanding of digital sales channels, social media and online performance management
Excellent IT skills/ CRM proficient, experience working with SAP C4C would be advantageous
Able to demonstrate key behaviours in line with our sales strategy and make things happen by showing drive and determination
Effective communication skills, with the ability to share views and ideas, and listen to those of others
Knowledge of health and safety related services, products and markets
On top of working for the UK’s leading health and safety expert, you’ll also receive:
A salary of £25,585 per annum plus performance related bonus
32 days holiday inclusive of bank holidays, plus the option to purchase more
2 paid Community Volunteering days every year
An excellent pension and life assurance scheme
A huge range of high street retailer discounts to help with cost of living via MyArco Perks
Access to our brilliant Learning Management System, to support your personal development
If you have any questions regarding this vacancy, please reach out to our recruitment team at .