Position Overview & Specifications
Arc Legal Group, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions, and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.
We are currently looking for a Claims Handler to join us, ideally based within reach of our Brierley Hill office.
This customer facing role is to support our wider claims team managing a portfolio of Legal expenses insurance claims from initial notification to final resolution.
Duties will include but are not limited to:
Preparing and issuing appropriate new claims letters/forms and statements to the client and/or solicitors within specified timescales
Management of live claims including reviewing responses from solicitor and negotiation terms of instruction.
Keep accurate and complete records of communications and business transactions in accordance with company procedures.
Carry out all work in accordance with agreed service standards and FCA regulations
The ideal candidate will have excellent customer service skills and attention to detail, great problem-solving skills and some legal knowledge and/or claims environment is preferable but not essential.
Along with basic contractual benefits, such as 25 days holidays and pension, we offer a host of other benefits including free insurances (Life Assurance, Income Protection and Travel), a free Fitbit, free fruit delivered to the office twice a week and 24/7 virtual GP support.
For more information and to show your interest, submit your CV and we will be in touch