Position Overview & Specifications

We are looking to recruit a proven Cleaning Contracts Manager for our high value contracts in London.

You will manage the onsite cleaning team and selected sub-contractors, to ensure the agreed client KPI’s and SLAs are met whilst delivering service excellence. Reporting to both the client and the Account Manager you will motivate and lead the facilities team to deliver both innovation and cost savings, whilst maintaining the highest level of both service delivery and compliance

Key Duties and Responsibilities:

Manage/monitor contract operation within budget contract specification.
Continuously develop and improve quality and hygiene standards
Monitor customer requirements and demands
Keep up to date with changes in legislation and implement accordingly
Meet client and company expectations through management of KPIs and SLAs
Recruit, train and motivate operational staff and create a culture of development from within
Ensure adequate resources are available to the required contract standard
Ensure resources are properly stored, used, maintained and controlled as necessary
Apply quality control procedures to ensure high standards of service and compliance
Manage the day to day delivery of services in line with the contract specification
Attend and document monthly client KPI/SLA review meetings and deal with relevant actions professionally
Manage any commercial/sub-contractor areas of the contract
Work closely with all internal company departments to ensure all reporting requirements are met in line with contract deliverables
Understand Health & Safety legislation and responsibilities in relation to your site and the sites that you work within

Person Specification:

IT Literate – intermediate/advanced knowledge of Microsoft Office
Excellent communication skills, both verbal and written at all levels
Have demonstrable relevant experience in contract cleaning
Have previous budget accountability including managing a team of employees
Have excellent personal management skills and strong motivational and team building abilities
Have a flexible approach to work
Attention to detail

Job Types: Full-time, Permanent

Salary: £38,000.00 per year

Benefits: