Position Overview & Specifications

Operations Coordinator - Scotland
ALTIDO Scotland has established a reputation in Edinburgh as a premium short-term rental management company focusing on adopting a hospitality attitude to property management.

ALTIDO manages roughly 200 homes for individual owners in Edinburgh, 150 for B2B clients, and a Pop-Up hotel portfolio throughout the summer. As we continue to grow our portfolio of high-quality serviced apartments, we also look towards our future growth throughout Scotland and varying the properties within our portfolio, having recently launched our long lets service.

Job Purpose
To work within the Operations team to ensure guests have the best possible experience, and our property portfolio operates smoothly. This role is split between office-based work in our Operations HQ in the Old Town, and out and about across our portfolio throughout central Edinburgh.

Job Responsibilities

Working with the Account Management team to ensure all properties are in the best possible condition and problems are resolved quickly
Working with the Guest Relations team to ensure guests have the best experience possible from check in to check out
Working with the Maintenance team to report, schedule and monitor repairs and renovations
Carrying out property inspections
Conducting meet and greets and coordinating guest check ins/outs
Maintaining guides and manuals for properties
Maintaining the office, controlling stock and supplies, and light reception work
Other adhoc work throughout the Edinburgh operation as required

Core Competencies

High level of organisation
Ability to collaborate with different teams within the organisation to service your clients to a high standard
Highly skilled communicator
A confident decision-maker and quick problem solver
Customer service experience preferred
Ideally, have some maintenance and property knowledge
Enthusiastic approach to a varied workday
Confident and highly professional attitude towards guests, clients and service providers
Comfortable working within our office and independently in properties across Edinburgh
Competent level of IT proficiency

Terms

40 hours per week, split across 5 days inclusive of a one hour lunch break
Regular travel across Edinburgh, and sometimes Scotland when required (covered by ALTIDO)
31 days holiday (including bank holidays), increasing by one day per year of service up to 33 days
All the gear you need to do your job
Basic pension contribution
Annual salary of £24,600
Mileage allowance

Highly Desirable - full drivers licence and your own vehicle

Job Type: Full-time

Salary: £24,600.00 per year

Benefits: