Customer Service Advisor

Customer Service Advisor – Glasgow

Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you…

We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

Location

2 Atlantic Quay, 48 Robertson Street, G2 8JF

*Opportunity for hybrid working after a 6-month period

Start Date: 24/07/2023

Pay Rate is £12.70 per hour

Shift Pattern: Flexible Mixed – Start 7am-1pm Finish 4pm-9pm

Maximum of 2 weekend days to be worked over a 4 week period

Training: Mon - Fri 9am-5pm

KEY RESPONSIBILITIES:

· Managing inbound customer calls relating to accounts and products

· Telephony and admin-based tasks to service customer queries

· Take ownership of customer problems and being able to solve them at first point of contact

· Contribute to an environment where colleagues want to work and where customers feel valued

SKILLS:

· Good oral & written communication

· A positive attitude towards providing excellent customer service which exceeds customer expectations

· Adaptable to change and willing to embrace new ideas

· The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.

There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.

WHAT’S IN IT FOR YOU?

· 6 weeks fully paid training

· Great rates of pay, including pay progression

· Opportunity for potential extension or a permanent position

· The opportunity to work with some of the most influential and experienced managers in the banking industry

About our Atlantic Quay site...

With a passion for charity fundraising equal to the development of our colleagues careers this modern site also has the following facilities:

· Free on-site car parking

· An extensive canteen with a Starbucks™ coffee outlet

· Extensive transport links through rail, bus, taxi services all easily booked.

· Free on-site Wi-Fi

· Break out areas with TVs

· Quiet reflection rooms

· A kitchenette equipped with fridges, microwaves & coffee makers

· A range of vending machines offering hot and cold beverages crisps and confectionary

· On-site showers & changing facilities

· Outdoor picnic benches

Are you interested in this opportunity?

To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case!). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next!

Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference. If you’ve got a passion for people and a dedication to helping customers achieve their goals, then apply now!

Reference ID: ACV00447

Job Types: Full-time, Temporary contract
Contract length: 6 months

Salary: £12.70 per hour

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person