Position Overview & Specifications
Summary:
Provide first‐line support for all Al Jazeera user‐base for user‐facing hardware, software, desktop, enterprise and broadcast applications.
Candidate must be eligible to work in the United Kingdom
6-12 Months Fix Term Contract
Key Responsibilities:
- Perform, review, and confirm preventive maintenance performed for critical systems to avoid On air output service interruption
- Setup, configure, maintain user’s accounts and passwords (functional accounts, distribution groups, etc...)
- Prepare & write knowledge base articles and other documentations
- Provide immediate support for urgent calls and critical areas (on‐Air and web online users, Galleries, Presenters, Studios) with minimal service interruption.
- Setup and maintain critical IT devices used by field journalists and external bureaus to ensure business continuity and provide support remotely when required
- Respond to end user Incidents and Requests and ensure all incidents are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs)
- Coordinate with vendors for repairing faulty IT equipment and ensure critical On‐Air devices are replaced and fixed on timely manner
- Manage and participate in projects related to the section as needed
You Will Have:
- Bachelor of Science in I.T or related field
- ITIL Foundation certification preferred (or ability to become certified within 3 months of hire)
- 2 years of experience in related field, IT technologies, networking and various operating system setup, configurations and technical support skills