Position Overview & Specifications

Coffee Shop Manager - Ballyhackamore, Belfast.

We have a great opportunity for someone who is looking to develop their skills in a management role. We want someone that is enthusiastic, highly motivated, customer-focused and loves to lead a team!

If you feel that you have all the qualities above and have previous management experience and/or hospitality qualification, we'd love to hear from you!

Key Tasks

As a senior manager, the Coffee Shop Manager will be ultimately responsible for the control of resources to ensure the efficient running of the coffee shop by leading, directing, developing and motivating the team to achieve consistently high standards of customer service and to ensure all administration procedures are correctly carried out.

Manage and lead a team of staff to ensure:

Outstanding customer service
Exceptional gelato and coffee quality
Increased sales in gelato, food and drink
Excellent hygiene standards
Excellent health and safety standards
Return trade/customer loyalty

Manage the coffee shop's operations:

Using sales’ data to forecast, adjust and improve product sales
Manage staff rotas across all sites
Hiring and training of new & seasonal staff
Manage all orders and stock
Cash management
Site-based marketing
Overall site and staff management

The above is not an exhaustive list of duties but a guideline of high-level activities. We ask for a flexible approach and an ability to work nights, days, weekends and bank holidays is essential.

Reporting

As coffee shop manager this job reports to the and Directors of AL Gelato.

The job has all the shop staff reporting to you and is based out of our Upper Newtownards Road store.

Job Type: Full-time

Salary: £22,500.00-£27,500.00 per year

Benefits: