Community Support Worker

AGE UK BOURNEMOUTH, POOLE & EAST DORSET

JOB DESCRIPTION

POST TITLE: Support Worker- BCP area

SALARY: £14925 Actual

HOURS: 24 hours per week (to be worked Wed- Friday)

RESPONSIBLE TO: Community Connections Manager, Chief

Executive and ultimately Trustees of Age UK
Bournemouth, Poole & East Dorset

JOB PURPOSE:

To support clients either by phone or by undertaking home visits where necessary who have become isolated either through mental illness, bereavement, physical disability, lack of mobility etc. The aim is to work with them on a one-to-one basis to provide them with short- and long-term goals with the intention of integrating them back into the community either through another of our services or an activity of their choice. This service is provided to clients aged 60 or over living within East Dorset

MAIN TASKS

To receive appropriate referrals from the Community Connections Manager who would have undertaken the initial triaging.

Contact the client within the specified time limits as set in the terms of the service level agreement.

To contact the referrer if needed to obtain further information.

To complete the online assessment and use the person-centred approach where appropriate.

To provide regular support through home visits and telephone calls

To agree with clients short- and long-term goals and encourage clients to meets those goals.

To regularly review clients, to ensure that those goals are being met, so discharge can happen as soon as possible.

To provide integration within the local community either through another service provided by Age UK Bournemouth, Poole and East Dorset or clients chosen activity to liaise with other agencies.

To liaise with the Community Connections Manager or Chief Officer any safeguarding concerns

To develop and encourage independent living.

To liaise with the Befriending Coordinator regarding transfer of clients to our Befriending Scheme

Advocate for clients if necessary

Provide basic benefits advice, referring to our benefits team if necessary and or form completion.

Completion of internal databases

To undertake all necessary training as and when required

To adhere to all Age UK Bournemouth, Poole and East Dorset policies and procedures.

To undertake any other reasonable duties as requested by your Line Manager, Senior Managers, Chief Executive or Trustees.

The job description is not intended to be exhaustive. The post holder will be expected to adopt a flexible attitude to the duties which may have to be varied (after discussion with the post holder) subject to the needs of the organisation, and in keeping with the general profile of the post.

This is a varied post which will mainly be done based on our office in Winton, visits to clients will be done once per week so there will be the necessity to have a car and business use insurance.

Essential Criteria

IT Literate- office 365 / databases / Excel

Excellent communication skills

Car driver

Car owner

Excellent written Skills

Knowledge of issues effecting older people

Job Types: Part-time, Permanent
Part-time hours: 24 per week

Salary: £14,390.00 per year

Shift:

• 8 hour shift
• Day shift

Application question(s):

• Are you willing to work from our Bournemouth office and travel around the Dorset area as part of the role?

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Application deadline: 08/05/2023