Position Overview & Specifications
Appointments Officer
Full-Time position (37.5 hours)
Part of Affidea group, Hillsborough Private Clinic is the leading provider of Ophthalmology, ENT, Podiatry, Gastroenterology, Urology and other services and treatments in Northern Ireland. Working with the top class consultants and surgeons in the country, we are renowned for the Quality care and service we provide.
We are seeking an Appointments Officer to join our expanding team in Hillsborough. The candidate will be responsible for booking patients for both outpatient appointments and surgical procedures. They will act as the first point of contact for patients regarding the clinical specialties offered within HPC and, therefore, will be required to have a courteous and professional telephone manner, demonstrating proficiency and accuracy within the booking procedure and the associate administrative duties. A meticulous eye for detail is required and the ability to work collaboratively as a member of our team.
Responsibilities:
- First point of contact for patients making an enquiry or wishing to book an appointment.
- Demonstrate accuracy in scheduling patients and the associated administrative duties.
- Communicate effectively with colleagues from administrative, nursing and medical teams.
- Liaise closely with reception and outpatient department regarding update/ changes to schedule.
- Respond to email in a timely and efficient manner.
Benefits:
- Contributory Pension Plan
- Up to 33 Annual Holidays (depending on length of service)
- 10 Public Holidays
- Free access to ExpressCare minor injury units for you and your family
- Free access to Diagnostic Scans for you & your family
- Employee Assistance Programme
- Free financial planning advice
- Development opportunities such as cross training with our sister clinic Orthoderm
- Relevant training funded by company
- Paid meal breaks
Criteria:
- Able to deliver outstanding service and communicate effectively on the phone.
- Proficient IT skills.
- Ability to work as a part of a team and use own initiative when required.
- A flexible approach to support colleagues when required.
- Experience of working in healthcare environment is desirable but not essential.