Position Overview & Specifications

Our client is a well-known and reputable HGV dealership with several depots across Hertfordshire, Essex and East Anglia. Currently they are looking for an experienced Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their busy depot.

*** EXCELLENT SALARY PACKAGE ***

Salary from £25,000 - £28,000

Bonus and Overtime also available

*** SHIFTS AVAILABLE ***

Week one: 07:00am – 16:00pm

Week two: 09:30am - 18:00pm

Company Benefits

From day 1 you will have access to a comprehensive benefits package including:

30 days holiday per year (inclusive of Bank Holidays) increasing after 5,10 & 15 years
Auto-enrolment Pension Scheme with employer contribution
Career progression opportunities
Death in service benefit
Quarterly Awards (Leading Stars)
Long Service Awards
Refer a friend introduction fee
Internal engagement initiatives
Employee Assistance programme
Salary Finance (Low interest loans & financial advice including savings)
Retail discounts saving £££'s at high street stores, health & beauty, going out, travel and much more

What you will do

· Advising on technical queries or issues

· Booking vehicles into the department for work to be carried out

· Informing customers of the progress of their vehicle

· Cross selling products and services where applicable

· Finalising the invoice on completion of required work

· Promptly greet customers in the service department.

· Perform a walk-around of customer vehicle to document existing damage, tire condition, and note any opportunities to provide services.

· Listen to customer's complaints and description of symptoms; clarify description of problems; check vehicle maintenance records.

· Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

· Generate service order estimates and quotes for customers.

· Understand the technician's diagnosis and service recommendations.

· Explain cost, service process and time requirements to customers in detail

For this role it is essential you have experience of working within a customer focused role within the Motor industry. You also need to be organised, able to multi-task and manage a busy workload.

Who You Are?

The ideal candidate will:

· Be a driven individual

· Have the ability to demonstrate a keen determination and desire to succeed within a fast moving and target driven sales environment

· Have an interest and passion for commercial vehicles

· Driven by exceeding targets

· Have the ability to lead and motivate the team

· Have a knowledge of the motor trade and a genuine interest in the brand

· Demonstrate the ability to build lasting relationships with customers and prospective customers and trade partners

· You will be a role model for customer service excellence, leading by example and having the ability to bring out the best in your team

· Will possess an energy and genuine regard for the importance of the customer to the sustainability of the business and the Brand

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