Operations Manager

Competitive Salary and Benefits

AC Hotel Birmingham, Birmingham B1 1RL

As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2022!

• Stays across the UK at employee rate (a HUGE discount!)
• Discounted Friends and Family Rates (that’ll make you really popular!)
• 50% off food and beverage in our hotels
• A range of development programmes
• You’ll get all meals on duty (because hard work is hungry work!)
• Uniform provided
• We’re big on all things reward and recognition and celebrate success throughout the year *Commitment to your health and well-being
• Flexible working arrangements
• Discounted use of leisure facilities
• Refer a Friend incentives to influence your earning potential
• Enhanced pension scheme
• Private Medical - Single Cover

As ‘Operations Manager’ you’ll be on the front line, delivering on our mission!

You’ll be a passionate leader with the ability to inspire, motivate, and support your team in order to exceed your commercial goals. You’ll have high standards when it comes to guest experience, understand brand standards and you’ll take ownership and pride in your work.

• Leadership, coaching and training
• Customer service
• Delivering brand standards
• Administration and Technology savvy
• Sound commercial judgment
• Team engagement
• Working closely with all departments
• Available to work when the team and customer needs you most

You will never falter on striving for exceptional quality and standards. You’ll have a love for delivering amazing service as well as leading, inspiring and engaging your team.

You’ll be commercially minded with great financial acumen, be innovative and have high expectations of yourself and others with proven experience in leading and motivating Managers and Team Members. You’ll demonstrate your passion by bringing new ideas to the table, delivering on your promises and inspiring those around you.

You will have previous experience as a Hotel Operations Manager within a branded environment and have a good knowledge of legislative requirements including Health and Safety, Food Safety, Liquor Licensing and Employment Law.

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard