Position Overview & Specifications
1st Line Support Engineer
Fully Remote (Based in the Oxford area for site visits)
£22,000 - £28,000 DOE
They are looking for a candidate who possesses fantastic customer engagement skills. You will provide front-line response to clients, taking request details and setting their expectations as well as coordinating tickets to the right engineers in-house or supporting the client directly to resolve their issue.
Primary responsibilities:
- Answer helpdesk calls
- Help customer with 1st line issues such as password reset
- Setup of hardware i.e. printers, mobile phones, desktops, laptops
- Create email accounts and other cloud services
- Work as part of projects to rollout anti-virus and other security software where required
- Creating tickets on PSA
- Creating quotes
- Remote support for customers
- Onsite support for 1st line tasks such as setting up desktops/laptops
Desirable skills / Personal qualities:
- Quick learner
- Confident and professional on phones and in person
- Some IT knowledge a plus
- Good communications skills
- Work of own initiative
- Ability to work logically when faced with IT issues